Refund policy

Return & Refund Policy

Effective Date: June 26, 2026

Thank you for shopping with Spotzet. We are committed to providing quality products and a great shopping experience. Please read our Return & Refund Policy carefully before placing an order.

Returns

At Spotzet, we do not accept returns for refunds. However, we do offer product exchanges under the conditions below.

Exchange Eligibility

You may request an exchange if:

  • The request is made within 24 hours of your order being marked as delivered.

  • The product is unused, unworn, and in its original condition.

  • The product is returned with its original packaging, accessories, manuals, and tags (if applicable).

Requests received after 24 hours of delivery may not be eligible for exchange.

Damaged, Defective, or Incorrect Products

If you receive a product that is:

  • Damaged during shipping,

  • Defective,

  • Incorrect, or

  • Missing parts,

please notify us within 7 days of the delivery date.

To process your request, please provide:

  • Your order number

  • Clear photos or videos showing the issue

  • A brief description of the problem

After verification, we will arrange a replacement or exchange at no additional cost.

Refund will be credited to your original paymentmethod within 7 days 

Your order will exchange and replacement will deliverd within 7 days .

Refunds

Spotzet does not offer refunds once an order has been delivered, except where required under applicable consumer protection laws.

If a refund is approved due to legal requirements or exceptional circumstances, it will be processed through the original payment method. Processing times may vary depending on your payment provider.

Items Not Eligible for Return or Exchange

The following items are not eligible:

  • Products returned after the applicable reporting period.

  • Used, damaged, washed, or altered products.

  • Products without original packaging or accessories.

  • Items damaged due to misuse, improper handling, or normal wear and tear.

  • Orders requested for return due to a change of mind.

Order Cancellation

Orders may be cancelled only before they are processed or shipped. Once an order has been shipped, it cannot be cancelled.

Contact Us

If you need assistance with a return, exchange, or refund inquiry, please contact us:

Spotzet
Email: spotzet@gmail.com
Phone: +91 8592897101   
Kothamkalathil, Melangadi, Kalpakanchery P O, Malappuram, kerala-676551

This website is owned and operated by Noufal KK.

Our customer support team will review your request and respond as quickly as possible.